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:: faqs ::

What is granite mist design?
granite mist design is a working title for the design efforts of Renee Faucher, the owner of The Fiction Forum.net. I am from New Hampshire--The Granite State. The phrase, "granite mist," is something I have used for many years in poetry and on the web for different "identities." Therefore, "granite mist design" was a natural conclusion.

 What services do you offer?
I offer creation of web graphics, web pages, banner ads, animated banners, copyediting for web pages, and maintenance services for small web sites. Set-up for hosting accounts, domain name registration, and scanning are available for an additional charge.

Why are you the right person to copyedit the content for my web site?
The Fiction Forum main site contains 212 standard pages. That does not include The Fiction Forum Kids or The Fiction Forum Staff site. The vast amount of content on those pages is arranged for easy reading and acquisition of information. Writing for the Web is different from writing for print. You should choose someone who has experience with arranging and editing content for web sites.

Can I get a shopping cart on my site?
Possibly. If you are a Premier or Business PayPal customer, the answer is yes. I am not specializing in e-commerce sites so my services for that will be limited. For more information, please read this page.

 Can I get a guestbook or sendmail forms?
Yes. Clients are charged for installation and customization time.

If you create original web graphics and pages for my site, am I paying for all rights to them?
The graphics are yours to keep. I ask that you retain a link to this web site and "created by" credits on the bottom of your page. In addition, I reserve the right to display a copy as part of my portfolio.

 What software and operating system do you use?
My graphics are created with Adobe Photoshop and ImageReady. I use Dreamweaver MX 2004, Notepad Pro, and Topstyle for web pages. In addition, I use SwishMax, Fireworks, and FLASH for .SWF animation. My computer operating systems are IBM compatible MS Windows XP and Windows 98.

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If you design a site for me, how will I update it?
That is something you should consider. Will you be making frequent updates? Do you want to learn to maintain it yourself? Are you computer savvy but don't have the design skills--so you want a site designed for you that you can maintain? If you will need updates, I can do that on an hourly basis. If you would like to maintain your site yourself, the best choice for software is Contribute 2, since it is designed by Macromedia--the same company that produces Dreamweaver MX. In addition, I can code a site to work with Contribute 2 and lock the structure of the pages, so all you have to worry about is the content.

What are your rates?
In general, most projects should be dealt with on a case by case, hourly, basis. Hourly rates vary from  $25 - $35 an hour depending upon the type of work. However, there are some flat rate priced packages available.

What forms of payment do you accept?
Please view this page for payment information.  I'm now accepting credit cards. new If you need a website, you can now charge it and pay gradually through your credit card account.

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What are your Terms & Limitations?
Payment is expected in accordance to the schedule posted on the RATES page. For all projects, payment or a deposit is expected before work will begin. My PayPal account accepts credit card and account transfers. US currency only. I do not design for pornographic, illegal, racist, or otherwise unacceptable sources. I reserve the right to withdraw from the relationship with any client who falls within my limitations or does not agree to these terms and will refund the auction price minus any PayPal fees. *I reserve the right to display a copy of any and all graphics I design as part of my portfolio and for use in my own promotional materials.*

What is your Privacy Policy?
Personal information submitted through email, including but not limited to addresses and credit card information, is done at one's own risk. Email transmissions are not secure, and I have no control over the security of the transmission. However, personal information, telephone numbers, mailing addresses, email addresses, and financial information shared between the designer and the client will never intentionally be revealed to third parties, including marketers, unless required by law for a government agency. Project previews for the graphics of sites under development may be posted publicly as part of my portfolio unless specified otherwise by the client. *I reserve the right to display a copy of any and all completed project graphics I design as part of my portfolio and for use in my own promotional materials unless otherwise agreed upon with the client.*

What is your Refund Policy?
If a client pays for a web design service but the project is not acceptable to me because of the Terms & Limitations stated above, then the client will be refunded the prepaid service price minus the PayPal transactions fees (if payment is made via PayPal.) If the client pays for the service (web site development) and then does not contact me with instructions, content, and hosting information, within 30 days of the payment, the account will be considered on hold-but waiting for development. No refunds will be issued for inactivity on the part of the client. I will attempt to contact the client by all means available to me. If my queries go unanswered after 45 days from the date of purchase, it is the responsibility of the client to contact me and initiate development. If the client's account is on hold beyond 1 year from the date of purchase, the account will be closed and no services or refunds will be delivered.


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All original design graphics. Copyright 2003 - 2004 by Renee Faucher. All Rights Reserved.